Warranty & Return Policy

At Lenox INS Canada, we stand behind the quality, performance, and reliability of our instruments. Our products are manufactured under strict international standards, using premium grade materials and carefully controlled processes to ensure consistency and excellence.

1. Return & Exchange Policy (New Instruments)

  • New and unused instruments may be returned or exchanged within 30 days from the date of purchase.

  • Items must be in their original condition and packaging, without signs of use or sterilization.

  • Returns or exchanges are accepted before account settlement for that invoice.

  • The buyer is responsible for return shipping unless the return is due to a Lenox manufacturing or fulfillment error.

  • After evaluation, Lenox INS Canada will process one of the following:

    • Exchange, or

    • Credit note, or

    • Refund (if applicable)

2. Lifetime Manufacturing Defect Warranty

All Lenox INS instruments are covered under a Lifetime Warranty against manufacturing defects.

This warranty covers:

  • Material defects

  • Workmanship issues

  • Faults in joint, alignment, or finishing verified as manufacturing-related

Not Covered:

  • Wear and tear from normal use

  • Surface stains or discoloration from improper cleaning/sterilization

  • Damage caused by misuse, accidents, dropping, bending, excessive force, or alteration

  • Rust from poor sterilization, bad water quality, or improper storage

3. Instrument Life Expectancy

The life of each instrument depends on:

  • Frequency of use

  • Sterilization processes

  • Handling and maintenance standards

  • Type of clinical procedure

Following industry-recommended care and reprocessing guidelines will help maintain performance over the expected lifespan of your instrument.

4. Warranty Claim Procedure

To submit a warranty claim:

  1. Provide invoice/reference number

  2. Attach clear photos or videos of the issue

  3. Email to: info@lenoxinstruments.com

  4. Our team will review and respond within 3–5 business days

If the product is deemed to have a manufacturing defect:

  • A replacement instrument will be provided free of charge, or

  • Equivalent credit will be issued if the model is discontinued

Contact

Lenox INS Canada
info@lenoxinstruments.com
www.lenoxinstruments.com