Warranty and Returns

Lifetime Warranty & Return Policy

At Lenox Instruments, we are committed to providing high-quality surgical and dental instruments that meet the highest standards of performance and durability. To ensure customer confidence, we offer a limited lifetime warranty and a clear return policy for all our products.

Lifetime Warranty Coverage

All Lenox Instruments products are backed by a limited lifetime warranty against manufacturing defects. This warranty guarantees that our instruments are free from material or workmanship defects, provided they are used according to their intended surgical or dental purpose.

What is Covered?

  • Lenox Instruments guarantees the performance and durability of its instruments when used as intended.
  • If a manufacturing defect is identified, we will repair or replace the instrument at no additional cost.

Warranty Conditions:

  • The instrument must be used strictly for its designated medical or dental purpose.
  • Instruments must be properly handled, maintained, and sterilized according to Lenox Instruments’ care guidelines.
  • This warranty does not cover instruments that have been:
    • Altered or modified in any way.
    • Subjected to misuse, negligence, or improper maintenance.
    • Damaged due to accidental drops or improper sterilization techniques.

Understanding “Lifetime” in Our Lifetime Warranty

Definition of Lifetime

The term “lifetime” refers to the expected operational lifespan of an instrument, which depends on frequency of use, sterilization cycles, and handling.

  • Instrument Lifespan: Depending on proper care, our instruments can endure between 100 to 300 sterilization cycles before showing normal signs of wear.
  • Wear and Tear: Regular use and repeated sterilization naturally degrade an instrument over time. This is not considered a defect and is not covered under this warranty.

Exclusions from Warranty

This warranty does not cover:

  • Cosmetic issues (e.g., minor scratches, discoloration) that do not affect functionality.
  • Instruments damaged by improper handling, misuse, or accidental drops.
  • Instruments that have been engraved, customized, or modified in any way.

How to Make a Warranty Claim

If you believe your instrument has a manufacturing defect, please follow these steps:

  1. Contact Us: Email us at [insert email] with proof of purchase and a description of the issue.
  2. Inspection Process: Our team will assess the instrument to verify whether the defect is due to manufacturing or improper use.
  3. Resolution: If deemed defective under warranty, we will repair or replace the instrument at our discretion.

Note: This warranty is non-transferable and applies only to the original purchaser.

Return & Exchange Policy

General Return Guidelines

We strive for complete customer satisfaction. If you need to return a product, please review our return policy:

  • Returns are accepted within 30 days of purchase in unused, original condition.
  • The product must be in its original packaging and free from any alterations.
  • Used or autoclaved instruments cannot be returned.
  • Customized or engraved instruments are non-returnable. However, manufacturing warranties will remain valid.
  • If an instrument has a manufacturing defect, it will be repaired or replaced under the warranty terms.

How to Initiate a Return

  1. Request Authorization: Contact our customer support team at [insert email] for return approval.
  2. Return the Product: Once approved, ship the product back to us with the provided return authorization.
  3. Inspection & Processing: Upon receiving the item, we will inspect it and process the exchange or refund accordingly.

For any inquiries regarding our warranty or return policy, please contact us at [insert contact details]. We are dedicated to providing you with exceptional quality and service.

Lenox Instruments – Precision. Quality. Trust.