Product & Warranty

We specialize in high-quality dental and surgical instruments, designed for precision and durability, catering to healthcare professionals worldwide.

Yes, all Lenox Instruments are backed by a lifetime warranty against manufacturing defects, ensuring long-term reliability.

No, customized or engraved instruments cannot be returned. However, manufacturer warranties remain valid for defects.

To extend the lifespan of your instruments, always follow proper cleaning, sterilization, and storage procedures. Instruments should be cleaned immediately after use, dried thoroughly to prevent corrosion, and stored in a dry, sterilized environment. Using approved sterilization techniques, such as autoclaving, ensures the integrity of the instrument. Avoid harsh chemicals that may degrade stainless steel.

Our instruments are crafted from high-quality medical-grade stainless steel, ensuring superior durability, corrosion resistance, and precision. Some instruments incorporate titanium for enhanced strength and lightweight handling. Our meticulous manufacturing process guarantees that each tool meets stringent industry standards, providing exceptional performance for healthcare professionals.

Orders & Shipping

You can place an order directly through our website or by contacting our sales team via email or phone.

Yes, we ship worldwide. Shipping rates and delivery times vary based on location.

Returns are accepted within 30 days of purchase in original condition. Used or autoclaved instruments cannot be returned. If a manufacturing defect is found after usage, the instrument will be repaired or replaced.

Orders are typically processed within 24-48 hours (excluding weekends and holidays). Shipping time depends on your location and the chosen shipping method. Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor the shipment in real-time. Expedited shipping options are available for urgent orders.

If you receive a defective, damaged, or incorrect product, contact us immediately at info@lenoxinstruments.com with your order details and photos of the item. We will initiate a replacement or refund process, ensuring you receive the correct product as quickly as possible.

Distributor & Support

You can apply to become a Lenox Instruments distributor by filling out our online form. Our team will review your application and get in touch.

Our customer support team is available via email, phone, and live chat to assist with any inquiries related to your purchase.

You can reach our customer service team at info@lenoxinstruments.com or call us during business hours.

As an authorized distributor, you gain exclusive access to our premium product line, competitive wholesale pricing, marketing support, and priority customer service. We provide promotional materials, product training, and technical support to help you maximize sales and maintain long-term customer relationships.

Yes, we have minimum order requirements to ensure consistency in distribution. Applicants should have experience in the medical, dental, or surgical industry, a proven distribution network, and the ability to uphold Lenox Instruments’ commitment to quality and service. Our team reviews each application carefully to ensure a strong partnership.